{"id":934,"date":"2019-11-06T14:29:46","date_gmt":"2019-11-06T21:29:46","guid":{"rendered":"https:\/\/latchel.ticksites.com\/wp2\/?p=934"},"modified":"2021-05-20T07:31:52","modified_gmt":"2021-05-20T14:31:52","slug":"how-to-contact-latchel","status":"publish","type":"post","link":"https:\/\/latchel.ticksites.com\/wp2\/how-to-contact-latchel\/","title":{"rendered":"How to Contact Latchel"},"content":{"rendered":"<div class=\"columnLayout single\" data-layout=\"single\">\n<div class=\"cell normal\" data-type=\"normal\">\n<h1 class=\"innerCell\">Objective<\/h1>\n<div class=\"fusion-alert alert custom alert-custom fusion-alert-left \" style=\"background-color:#e9e9ea;color:#2d3047;border-color:#2d3047;border-width:2px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-lg fa-info-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><div class=\"columnLayout single\" data-layout=\"single\">\n<div class=\"cell normal\" data-type=\"normal\">\n<div class=\"innerCell\">\n<div class=\"confluence-information-macro confluence-information-macro-information conf-macro output-block\" data-hasbody=\"true\" data-macro-name=\"info\" data-macro-id=\"1100177f-ae9a-4fb8-aa15-49f64ba110f8\">\n<div class=\"confluence-information-macro-body\">\n<p>At Latchel, it is our number one goal that you experience nothing but success while using our service! Therefore, whenever you have a question or looking for support, please reach out using the communication channels listed below to ensure the fastest response from our team.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/span><\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"columnLayout single\" data-layout=\"single\">\n<div class=\"cell normal\" data-type=\"normal\">\n<div class=\"innerCell\">\n<h1 id=\"id-(CustomerGuide)HowtoContactLatchel-Content\">Content<\/h1>\n<div class=\"toc-macro client-side-toc-macro conf-macro output-block hidden-outline\" data-headerelements=\"H1,H2,H3,H4,H5,H6,H7\" data-hasbody=\"false\" data-macro-name=\"toc\" data-macro-id=\"44ed44bb-0f19-42ea-8050-9a31e0822885\">\n<ul>\n<li><span class=\"toc-item-body\" data-outline=\"1\">Objective<\/span><\/li>\n<li><span class=\"toc-item-body\" data-outline=\"2\">Content<\/span>\n<ul>\n<li><span class=\"toc-item-body\" data-outline=\"2.1\">Emergency Severity<\/span><\/li>\n<li><span class=\"toc-item-body\" data-outline=\"2.2\">Normal Severity<\/span><\/li>\n<li><span class=\"toc-item-body\" data-outline=\"2.3\">Account-Related Inquires<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"columnLayout single\" data-layout=\"single\">\n<div class=\"cell normal\" data-type=\"normal\">\n<div class=\"innerCell\">\n<h3 id=\"id-(CustomerGuide)HowtoContactLatchel-step1EmergencySeverity\"><strong>Emergency Severity<\/strong><\/h3>\n<ol>\n<li>Click the \u201cMessage Latchel Emergency Team\u201d in the emergency notification email that you received. This gives you direct access to our <strong>Tier 2 Troubleshooting\u00a0<\/strong>team.<\/li>\n<\/ol>\n<p><img class=\"alignnone wp-image-941\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-22-at-8-05-36-AM-1-256x300.png\" alt=\"\" width=\"378\" height=\"443\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-22-at-8-05-36-AM-1-200x234.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-22-at-8-05-36-AM-1-256x300.png 256w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-22-at-8-05-36-AM-1-400x468.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-22-at-8-05-36-AM-1-600x702.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-22-at-8-05-36-AM-1-768x899.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-22-at-8-05-36-AM-1-800x937.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-22-at-8-05-36-AM-1-875x1024.png 875w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-22-at-8-05-36-AM-1.png 1124w\" sizes=\"(max-width: 378px) 100vw, 378px\" \/><\/p>\n<p>2. Call the <strong>Maintenance Hotline Number\u00a0<\/strong>issued to you by Latchel to create new emergency requests.<\/p>\n<p><strong>Do not:<\/strong><\/p>\n<ol>\n<li>Email<\/li>\n<li>Text<\/li>\n<li>Call Latchel\u2019s main line<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"columnLayout single\" data-layout=\"single\">\n<div class=\"cell normal\" data-type=\"normal\">\n<div class=\"innerCell\">\n<h3 id=\"id-(CustomerGuide)HowtoContactLatchel-step2NormalSeverity\"><span id=\"id-(CustomerGuide)HowtoContactLatchel-step2\" class=\"confluence-anchor-link conf-macro output-inline\" data-hasbody=\"false\" data-macro-name=\"anchor\" data-macro-id=\"2cbf322e-7041-45f4-a344-89b334dfbcd8\"><\/span><strong>Normal Severity<\/strong><\/h3>\n<ol>\n<li>Use the\u00a0<a class=\"external-link\" href=\"https:\/\/stage.latchel.com\/\" rel=\"nofollow\">Latchel portal<\/a>\u00a0to send a webchat message.<\/li>\n<li>Respond to any of Latchel\u2019s text messages.<\/li>\n<li>Respond to any of Latchel\u2019s emails.<\/li>\n<\/ol>\n<p><strong>Do Not:<\/strong><\/p>\n<ol>\n<li>Call your\u00a0<strong>Maintenance Hotline Number.\u00a0<\/strong>That\u2019s right. Do NOT call your Maintenance Hotline Number issued by Latchel to get in touch with our team. This is only meant for submitting new maintenance requests. You won\u2019t get much help calling this number for general inquiries, as our reception team only takes new requests or passes messages along to our Premium team.<\/li>\n<\/ol>\n<div class=\"fusion-alert alert custom alert-custom fusion-alert-left \" style=\"background-color:#e9e9ea;color:#2d3047;border-color:#2d3047;border-width:2px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-lg fa-info-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><div class=\"columnLayout single\" data-layout=\"single\">\n<div class=\"cell normal\" data-type=\"normal\">\n<div class=\"innerCell\">\n<div class=\"confluence-information-macro confluence-information-macro-information conf-macro output-block\" data-hasbody=\"true\" data-macro-name=\"info\" data-macro-id=\"1100177f-ae9a-4fb8-aa15-49f64ba110f8\">\n<div class=\"confluence-information-macro-body\">\n<p><em>Latchel\u2019s email inbox is only used during normal business hours: Monday-Friday 8 am-5 pm for your property\u2019s timezone. Emails and voicemails have a 24-hour turnaround. The web portal chat or SMS is the fastest way to get in touch.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/span><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"columnLayout single\" data-layout=\"single\">\n<div class=\"cell normal\" data-type=\"normal\">\n<div class=\"innerCell\">\n<h3 id=\"id-(CustomerGuide)HowtoContactLatchel-step3Account-RelatedInquires\"><span id=\"id-(CustomerGuide)HowtoContactLatchel-step3\" class=\"confluence-anchor-link conf-macro output-inline\" data-hasbody=\"false\" data-macro-name=\"anchor\" data-macro-id=\"531f2d35-919a-49dd-827c-8e281b505f9d\"><\/span><strong>Account-Related Inquires<\/strong><\/h3>\n<ol>\n<li>For questions not specific to an individual work order (subscription, billing, workflow), please contact our success team by emailing <strong><a class=\"external-link\" href=\"mailto:success@latchel.com\" rel=\"nofollow\">success@latchel.com.<\/a><\/strong><\/li>\n<li>For questions throughout your onboarding with Latchel, please email <strong><a href=\"mailto:alexander@latchel.com\">jr@latchel.com<\/a><\/strong>.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"toc-macro client-side-toc-macro conf-macro output-block hidden-outline\" data-headerelements=\"H1,H2,H3,H4,H5,H6,H7\" data-hasbody=\"false\" data-macro-name=\"toc\" data-macro-id=\"44ed44bb-0f19-42ea-8050-9a31e0822885\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Objective Content Objective Content Emergency Severity Normal Severity Account-Related Inquires&hellip;<\/p>\n","protected":false},"author":8,"featured_media":669,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[353],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Contact Latchel | Latchel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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