{"id":2539,"date":"2021-05-19T19:00:15","date_gmt":"2021-05-20T02:00:15","guid":{"rendered":"https:\/\/latchel.ticksites.com\/wp2\/?p=2539"},"modified":"2021-05-20T12:37:51","modified_gmt":"2021-05-20T19:37:51","slug":"how-to-update-your-communication-payment-method","status":"publish","type":"post","link":"https:\/\/latchel.ticksites.com\/wp2\/how-to-update-your-communication-payment-method\/","title":{"rendered":"How to Update Your Communication Payment Method"},"content":{"rendered":"<div class=\"fusion-alert alert custom alert-custom fusion-alert-left \" style=\"background-color:#e9f3f6;color:# 1d1934;border-color:# 1d1934;border-width:2px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-lg fa-info-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><p>The Latchel SMS feature makes it possible to send SMS messages to your residents, preferred service providers, and owners directly from your Latchel portal. Latchel SMS provides several advantages for you if you wish to improve customer relations and communication flow.<\/p>\n<p><span style=\"font-weight: 400;\">This feature does come with a small additional charge <\/span><span style=\"font-weight: 400;\">on a per-use basis at the below rates:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">$0.0094 per SMS message sent.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">$0.04 per MMS message sent (MMS includes messages with pictures, videos, &amp; files).\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When your balance falls below $3.75, we will charge your communication payment method an additional $25 to keep your balance topped off.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can change or remove this payment by logging into Latchel and following the steps below.\u00a0<\/span><\/p><\/span><\/div><\/div>\n<h2 data-fontsize=\"26\" data-lineheight=\"39\"><strong>Step-by-Step Guide<\/strong><\/h2>\n<div class=\"columnLayout single\" data-layout=\"single\">\n<div class=\"cell normal\" data-type=\"normal\">\n<p class=\"innerCell\">Step 1.\u00a0Log in to\u00a0<a href=\"https:\/\/stage.latchel.com\/\">Latchel<\/a><\/p>\n<p id=\"id-(CustomerGuide)HowtoupdateyourSubscriptionPaymentMethod-step2Step2.Clickonyourinitialsoravatarintheupperright-handcornerofthedashboard,clickAccountSettings\">Step 2<strong>.<\/strong>\u00a0Click on your initials or avatar in the upper right-hand corner of the dashboard, click\u00a0<strong>Account Settings<\/strong><\/p>\n<p><img class=\"alignnone wp-image-935\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-18-09-AM-2-300x104.png\" sizes=\"(max-width: 456px) 100vw, 456px\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-18-09-AM-2-200x69.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-18-09-AM-2-300x104.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-18-09-AM-2.png 388w\" alt=\"\" width=\"456\" height=\"158\" \/><\/p>\n<p id=\"id-(CustomerGuide)HowtoupdateyourSubscriptionPaymentMethod-step3Step3.ClickthetabPaymentSettings\">Step 3.\u00a0Click the tab\u00a0<strong>Payment Settings<\/strong><\/p>\n<p><img class=\"alignnone wp-image-936\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-19-31-AM-1-300x63.png\" sizes=\"(max-width: 605px) 100vw, 605px\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-19-31-AM-1-200x42.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-19-31-AM-1-300x63.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-19-31-AM-1-400x83.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-19-31-AM-1-600x125.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-19-31-AM-1-768x160.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-19-31-AM-1-800x167.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-19-31-AM-1-1024x214.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-19-31-AM-1-1200x250.png 1200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-19-31-AM-1.png 1289w\" alt=\"\" width=\"605\" height=\"127\" \/><\/p>\n<p id=\"id-(CustomerGuide)HowtoupdateyourSubscriptionPaymentMethod-step4Step4.ClickAddPaymentMethodandfilloutthenecessaryinformation\">Step 4. Click <strong>Add Payment Method\u00a0<\/strong>and fill out the necessary information<\/p>\n<p><img class=\"alignnone wp-image-937\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-22-49-AM-1-300x93.png\" sizes=\"(max-width: 461px) 100vw, 461px\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-22-49-AM-1-200x62.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-22-49-AM-1-300x93.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-22-49-AM-1-400x124.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-22-49-AM-1-460x144.png 460w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-10-23-at-10-22-49-AM-1.png 464w\" alt=\"\" width=\"461\" height=\"143\" \/><\/p>\n<p id=\"id-(CustomerGuide)HowtoupdateyourSubscriptionPaymentMethod-step5Step5.Clickthe3horizontaldotsnexttoSubscriptionPaymentMethod,selectChangePaymentMethod\">Step 5. Scroll down to the &#8220;Payment Settings&#8221; section and click the 3 horizontal dots next to <strong>Communication Payment Method. <\/strong>Select <strong>Change Payment Method<\/strong> to change the card used for this payment, or<strong> Remove Payment Method<\/strong> if you do not wish to use this feature.<\/p>\n<p><img class=\"alignnone wp-image-2540\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-19-at-11-59-33-AM.png\" alt=\"\" width=\"561\" height=\"480\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-19-at-11-59-33-AM-200x171.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-19-at-11-59-33-AM-300x257.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-19-at-11-59-33-AM-400x342.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-19-at-11-59-33-AM-600x514.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-19-at-11-59-33-AM-768x657.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-19-at-11-59-33-AM-800x685.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-19-at-11-59-33-AM.png 944w\" sizes=\"(max-width: 561px) 100vw, 561px\" \/><\/p>\n<div class=\"fusion-alert alert custom alert-custom fusion-alert-left \" style=\"background-color:#e9f3f6;color:# 1d1934;border-color:# 1d1934;border-width:2px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-lg fa-info-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><p><strong>Related guides:<\/strong><\/p>\n<ol>\n<li><a href=\"https:\/\/latchel.ticksites.com\/wp2\/how-to-send-sms-messages-from-latchel\/\">How To Send SMS Messages From Latchel<\/a><\/li>\n<\/ol><\/span><\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"innerCell\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Step-by-Step Guide Step 1.\u00a0Log in to\u00a0Latchel Step 2.\u00a0Click on your&hellip;<\/p>\n","protected":false},"author":12,"featured_media":786,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[353],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Update Your Communication Payment Method | Latchel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/latchel.ticksites.com\/wp2\/how-to-update-your-communication-payment-method\/\" 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