{"id":202,"date":"2018-06-07T23:08:44","date_gmt":"2018-06-07T23:08:44","guid":{"rendered":"https:\/\/latcheldev.wpengine.com\/blog\/3-step-process-to-take-maintenance-calls-the-right-way\/"},"modified":"2019-07-26T10:58:34","modified_gmt":"2019-07-26T17:58:34","slug":"3-step-process-to-take-maintenance-calls-the-right-way","status":"publish","type":"post","link":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/","title":{"rendered":"3 Step Process to Take Maintenance Calls the Right Way"},"content":{"rendered":"<h2>The 3 Step Process<\/h2>\n<p dir=\"ltr\">I took some time to do a Facebook Live video describing Latchel&#8217;s 3 step process. The reason we use 3 steps when taking maintenance calls is that it <strong>reduces our cost<\/strong>\u00a0and ensures the right people are taking the right actions for their skill set.<\/p>\n<p dir=\"ltr\">Here&#8217;s the 3 Step Process along with the video:<\/p>\n<ol dir=\"ltr\">\n<li><strong>Screen<\/strong> for Emergency or Non-Emergency<\/li>\n<li><strong>Troubleshoot <\/strong>in order to de-escalate an emergency<\/li>\n<li><strong>Dispatch<\/strong>\u00a0a vendor within 2 hours to mitigate damage<\/li>\n<\/ol>\n<p><iframe style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/video.php?href=https%3A%2F%2Fwww.facebook.com%2Flatchel%2Fvideos%2F1683838681651182%2F&amp;show_text=0&amp;width=267\" width=\"267\" height=\"476\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p style=\"white-space: pre-wrap;\">I took some time to do a Facebook Live video describing Latchel&#8217;s 3 step process. The reason we use 3 steps when taking maintenance calls is that it&nbsp;<strong>reduces our cost<\/strong>&nbsp;and ensures the right people are taking the right actions for their skill set.<\/p>\n<p style=\"white-space: pre-wrap;\">Here&#8217;s the 3 Step Process along with the video:<\/p>\n<ol data-rte-list=\"default\">\n<li>\n<p style=\"white-space: pre-wrap;\"><strong>Screen<\/strong> for Emergency or Non-Emergency<\/p>\n<\/li>\n<li>\n<p style=\"white-space: pre-wrap;\"><strong>Troubleshoot&nbsp;<\/strong>in order to de-escalate an emergency<\/p>\n<\/li>\n<li>\n<p style=\"white-space: pre-wrap;\"><strong>Dispatch<\/strong>&nbsp;a vendor within 2 hours to mitigate damage<\/p>\n<\/li>\n<\/ol>\n","protected":false},"author":5,"featured_media":203,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[121,133,132,136,16,134,131,135],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 Step Process to Take Maintenance Calls the Right Way | Latchel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Step Process to Take Maintenance Calls the Right Way | Latchel\" \/>\n<meta property=\"og:description\" content=\"I took some time to do a Facebook Live video describing Latchel&#039;s 3 step process. The reason we use 3 steps when taking maintenance calls is that it&nbsp;reduces our cost&nbsp;and ensures the right people are taking the right actions for their skill set.Here&#039;s the 3 Step Process along with the video:Screen for Emergency or Non-EmergencyTroubleshoot&nbsp;in order to de-escalate an emergencyDispatch&nbsp;a vendor within 2 hours to mitigate damage\" \/>\n<meta property=\"og:url\" content=\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/\" \/>\n<meta property=\"og:site_name\" content=\"Latchel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/latchel\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-06-07T23:08:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-26T17:58:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2018\/06\/neonbrand-357018-unsplash.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1483\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@latcheldotcom\" \/>\n<meta name=\"twitter:site\" content=\"@latcheldotcom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ethan Lieber\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/#organization\",\"name\":\"Latchel\",\"url\":\"https:\/\/latchel.ticksites.com\/wp2\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/latchel\/\",\"https:\/\/www.instagram.com\/latchel_inc\/\",\"https:\/\/www.linkedin.com\/company\/latchel\/\",\"https:\/\/www.youtube.com\/channel\/UCekTJLAs-2dfK4Z_V-ZLjfQ\",\"https:\/\/twitter.com\/latcheldotcom\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/03\/Latchel-New-Logo-Favicon.png\",\"contentUrl\":\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/03\/Latchel-New-Logo-Favicon.png\",\"width\":172,\"height\":172,\"caption\":\"Latchel\"},\"image\":{\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/#website\",\"url\":\"https:\/\/latchel.ticksites.com\/wp2\/\",\"name\":\"Latchel\",\"description\":\"24\/7 Maintenance Made Easy\",\"publisher\":{\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/latchel.ticksites.com\/wp2\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2018\/06\/neonbrand-357018-unsplash.jpg\",\"contentUrl\":\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2018\/06\/neonbrand-357018-unsplash.jpg\",\"width\":2500,\"height\":1483,\"caption\":\"exc-5b19b270562fa72ab724b3a8\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#webpage\",\"url\":\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/\",\"name\":\"3 Step Process to Take Maintenance Calls the Right Way | Latchel\",\"isPartOf\":{\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#primaryimage\"},\"datePublished\":\"2018-06-07T23:08:44+00:00\",\"dateModified\":\"2019-07-26T17:58:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/latchel.ticksites.com\/wp2\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"3 Step Process to Take Maintenance Calls the Right Way\"}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#webpage\"},\"author\":{\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/#\/schema\/person\/009a5f479566e93b9493de5945b5e63a\"},\"headline\":\"3 Step Process to Take Maintenance Calls the Right Way\",\"datePublished\":\"2018-06-07T23:08:44+00:00\",\"dateModified\":\"2019-07-26T17:58:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#webpage\"},\"wordCount\":83,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/#organization\"},\"image\":{\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2018\/06\/neonbrand-357018-unsplash.jpg\",\"keywords\":[\"24\/7 receptionist\",\"after hours\",\"call center\",\"dispatching\",\"maintenance\",\"screening\",\"tenant calls\",\"troubleshooting\"],\"articleSection\":[\"On Property Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#respond\"]}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/#\/schema\/person\/009a5f479566e93b9493de5945b5e63a\",\"name\":\"Ethan Lieber\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/latchel.ticksites.com\/wp2\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8ef29c66ff0abf2798b71fce325ea548?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8ef29c66ff0abf2798b71fce325ea548?s=96&d=mm&r=g\",\"caption\":\"Ethan Lieber\"},\"url\":\"https:\/\/latchel.ticksites.com\/wp2\/author\/ethanlieber\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"3 Step Process to Take Maintenance Calls the Right Way | Latchel","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/","og_locale":"en_US","og_type":"article","og_title":"3 Step Process to Take Maintenance Calls the Right Way | Latchel","og_description":"I took some time to do a Facebook Live video describing Latchel's 3 step process. The reason we use 3 steps when taking maintenance calls is that it&nbsp;reduces our cost&nbsp;and ensures the right people are taking the right actions for their skill set.Here's the 3 Step Process along with the video:Screen for Emergency or Non-EmergencyTroubleshoot&nbsp;in order to de-escalate an emergencyDispatch&nbsp;a vendor within 2 hours to mitigate damage","og_url":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/","og_site_name":"Latchel","article_publisher":"https:\/\/www.facebook.com\/latchel\/","article_published_time":"2018-06-07T23:08:44+00:00","article_modified_time":"2019-07-26T17:58:34+00:00","og_image":[{"width":2500,"height":1483,"url":"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2018\/06\/neonbrand-357018-unsplash.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@latcheldotcom","twitter_site":"@latcheldotcom","twitter_misc":{"Written by":"Ethan Lieber"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/latchel.ticksites.com\/wp2\/#organization","name":"Latchel","url":"https:\/\/latchel.ticksites.com\/wp2\/","sameAs":["https:\/\/www.facebook.com\/latchel\/","https:\/\/www.instagram.com\/latchel_inc\/","https:\/\/www.linkedin.com\/company\/latchel\/","https:\/\/www.youtube.com\/channel\/UCekTJLAs-2dfK4Z_V-ZLjfQ","https:\/\/twitter.com\/latcheldotcom"],"logo":{"@type":"ImageObject","@id":"https:\/\/latchel.ticksites.com\/wp2\/#logo","inLanguage":"en-US","url":"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/03\/Latchel-New-Logo-Favicon.png","contentUrl":"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/03\/Latchel-New-Logo-Favicon.png","width":172,"height":172,"caption":"Latchel"},"image":{"@id":"https:\/\/latchel.ticksites.com\/wp2\/#logo"}},{"@type":"WebSite","@id":"https:\/\/latchel.ticksites.com\/wp2\/#website","url":"https:\/\/latchel.ticksites.com\/wp2\/","name":"Latchel","description":"24\/7 Maintenance Made Easy","publisher":{"@id":"https:\/\/latchel.ticksites.com\/wp2\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/latchel.ticksites.com\/wp2\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","@id":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#primaryimage","inLanguage":"en-US","url":"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2018\/06\/neonbrand-357018-unsplash.jpg","contentUrl":"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2018\/06\/neonbrand-357018-unsplash.jpg","width":2500,"height":1483,"caption":"exc-5b19b270562fa72ab724b3a8"},{"@type":"WebPage","@id":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#webpage","url":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/","name":"3 Step Process to Take Maintenance Calls the Right Way | Latchel","isPartOf":{"@id":"https:\/\/latchel.ticksites.com\/wp2\/#website"},"primaryImageOfPage":{"@id":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#primaryimage"},"datePublished":"2018-06-07T23:08:44+00:00","dateModified":"2019-07-26T17:58:34+00:00","breadcrumb":{"@id":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/latchel.ticksites.com\/wp2\/"},{"@type":"ListItem","position":2,"name":"3 Step Process to Take Maintenance Calls the Right Way"}]},{"@type":"Article","@id":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#article","isPartOf":{"@id":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#webpage"},"author":{"@id":"https:\/\/latchel.ticksites.com\/wp2\/#\/schema\/person\/009a5f479566e93b9493de5945b5e63a"},"headline":"3 Step Process to Take Maintenance Calls the Right Way","datePublished":"2018-06-07T23:08:44+00:00","dateModified":"2019-07-26T17:58:34+00:00","mainEntityOfPage":{"@id":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#webpage"},"wordCount":83,"commentCount":0,"publisher":{"@id":"https:\/\/latchel.ticksites.com\/wp2\/#organization"},"image":{"@id":"https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#primaryimage"},"thumbnailUrl":"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2018\/06\/neonbrand-357018-unsplash.jpg","keywords":["24\/7 receptionist","after hours","call center","dispatching","maintenance","screening","tenant calls","troubleshooting"],"articleSection":["On Property Management"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/latchel.ticksites.com\/wp2\/3-step-process-to-take-maintenance-calls-the-right-way\/#respond"]}]},{"@type":"Person","@id":"https:\/\/latchel.ticksites.com\/wp2\/#\/schema\/person\/009a5f479566e93b9493de5945b5e63a","name":"Ethan Lieber","image":{"@type":"ImageObject","@id":"https:\/\/latchel.ticksites.com\/wp2\/#personlogo","inLanguage":"en-US","url":"https:\/\/secure.gravatar.com\/avatar\/8ef29c66ff0abf2798b71fce325ea548?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8ef29c66ff0abf2798b71fce325ea548?s=96&d=mm&r=g","caption":"Ethan Lieber"},"url":"https:\/\/latchel.ticksites.com\/wp2\/author\/ethanlieber\/"}]}},"_links":{"self":[{"href":"https:\/\/latchel.ticksites.com\/wp2\/wp-json\/wp\/v2\/posts\/202"}],"collection":[{"href":"https:\/\/latchel.ticksites.com\/wp2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/latchel.ticksites.com\/wp2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/latchel.ticksites.com\/wp2\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/latchel.ticksites.com\/wp2\/wp-json\/wp\/v2\/comments?post=202"}],"version-history":[{"count":0,"href":"https:\/\/latchel.ticksites.com\/wp2\/wp-json\/wp\/v2\/posts\/202\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/latchel.ticksites.com\/wp2\/wp-json\/wp\/v2\/media\/203"}],"wp:attachment":[{"href":"https:\/\/latchel.ticksites.com\/wp2\/wp-json\/wp\/v2\/media?parent=202"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/latchel.ticksites.com\/wp2\/wp-json\/wp\/v2\/categories?post=202"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/latchel.ticksites.com\/wp2\/wp-json\/wp\/v2\/tags?post=202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}