{"id":1589,"date":"2020-06-25T14:58:57","date_gmt":"2020-06-25T21:58:57","guid":{"rendered":"https:\/\/latchel.ticksites.com\/wp2\/?p=1589"},"modified":"2020-07-22T10:53:59","modified_gmt":"2020-07-22T17:53:59","slug":"rent-manager-integration-troubleshooting","status":"publish","type":"post","link":"https:\/\/latchel.ticksites.com\/wp2\/rent-manager-integration-troubleshooting\/","title":{"rendered":"Rent Manager Integration Troubleshooting"},"content":{"rendered":"<div class=\"fusion-alert alert custom alert-custom fusion-alert-left \" style=\"background-color:#e9e9ea;color:#2d3047;border-color:#2d3047;border-width:2px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-lg fa-info-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><div class=\"body conbody\">\n<p class=\"shortdesc\">These troubleshooting suggestions can help you resolve common issues you can encounter when running the Rent Manager integration. Use the following steps outlined in this guide to begin troubleshooting.<\/p>\n<\/div>\n<p><em>Note, we sync properties every hour at XX:05, then tenants at XX:15 and jobs at XX:25.\u00a0<\/em><\/p><\/span><\/div><\/div>\n<h1 id=\"id-(CustomerGuide)HowtoRemovePropertiesandAddProperties-Content\"><strong>Content<\/strong><\/h1>\n<ul>\n<li><span class=\"toc-item-body\" data-outline=\"1\">Objective<\/span><\/li>\n<li><span class=\"toc-item-body\" data-outline=\"2\">Content<\/span>\n<ul>\n<li>Missing Properties &amp; Residents in Latchel<\/li>\n<li>Missing Work Orders In Latchel<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 dir=\"auto\"><span style=\"text-decoration: underline;\">Missing Properties &amp; Residents in Latchel<\/span><\/h2>\n<p dir=\"auto\"><strong>Step 1.<\/strong> Give the Latchel user permissions to the property. Do this by first going to the user&#8217;s management screen located in the setup menu on the <strong>Admin<\/strong> tab.<br \/>\n<img src=\"https:\/\/lh4.googleusercontent.com\/KqmujqxSJLqEbN4jEo_8JTCj_XMXDStP_M5jcqtaZXzccypEJbRx5FKGNzZ2r2bVQMsE4l9hpvKNOcVZZFV9HgRKhQjR0EEEOIp_6Bi-c6zBclH6vTT6i-Kn6asb11jfrFea51I8\" width=\"240\" height=\"162\" data-original-height=\"162\" data-original-width=\"240\" \/><\/p>\n<p dir=\"auto\"><strong>Step 2.<\/strong> Select the <b>Latchel Integration <\/b><strong>User<\/strong><b>.<\/b><br \/>\n<img src=\"https:\/\/lh5.googleusercontent.com\/kki2y0HQnXhVLPdOk8kCccv8e4rBRxcBL1taTvHCuJVRdx4DngNLk-hH4kQ5y_aVb-vrPjUdWSWo_FOz_seub2Mdk214uPNcJznZxBoqSTK5FE5WGcHBtlxMl8F_Oi877jHlTW9y\" width=\"142\" height=\"143\" data-original-height=\"143\" data-original-width=\"142\" \/><\/p>\n<p dir=\"auto\"><strong>Step 3. <\/strong>Check that this Latchel user has access to the location(s) we are intended to service.<strong><br \/>\n<img src=\"https:\/\/lh5.googleusercontent.com\/KqS5FAwruAfDYxNn84y1PDlfcbX5EWvvPe_hIdELRZK5du2c19l2a_2xRoxpWd3wuNd7Kpfl1Mp0UKr052b6wBqCm0TkYZR0BKh98uj6p0pQ7AbguochAz9g1sF28b_fX6_oJZRp\" width=\"624\" height=\"104\" data-original-height=\"109\" data-original-width=\"654\" \/><\/strong><\/p>\n<p dir=\"auto\"><strong>Step 4.<\/strong> Check that this Latchel user has access to <b>All Properties. <\/b><\/p>\n<p dir=\"auto\">Alternatively, if you only want us to receive certain properties, select the properties we are intended to service. You will not want to click <strong>All Properties<\/strong> if that is the case.<\/p>\n<p dir=\"auto\"><img src=\"https:\/\/lh3.googleusercontent.com\/f9L8GyLJs4R2lhqbNpLd9tdMQ1IYWx3yHt0q3eM3Ug9i0tSEuVQ857OolClsZOb2KcL_Hp2tN-FnxPhvj78HOdUq6eQnxdGZIJCB3U4YyB7szx79uiymID8C9o4HOMTAMn7wrNme\" width=\"624\" height=\"300\" data-original-height=\"315\" data-original-width=\"654\" \/><\/p>\n<h2><span style=\"text-decoration: underline;\">Missing Work Orders In Latchel\u00a0<\/span><\/h2>\n<p><strong>Step 1.<\/strong> Make sure you assign the <strong>[Latchel] Maintenance Category<\/strong> to the Rent Manager Service Issue you wish to send to Latchel.<img class=\"alignnone size-full wp-image-1590\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM.png\" alt=\"\" width=\"2992\" height=\"810\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-200x54.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-300x81.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-400x108.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-600x162.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-768x208.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-800x217.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1024x277.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1200x325.png 1200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1536x416.png 1536w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM.png 2992w\" sizes=\"(max-width: 2992px) 100vw, 2992px\" \/><\/p>\n<p><strong>Step 2.<\/strong> Check that there is a <strong>property<\/strong> or <strong>unit<\/strong> assigned to the Service Issue in Rent Manager.<img class=\"alignnone size-full wp-image-1591\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1.png\" alt=\"\" width=\"2992\" height=\"810\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-200x54.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-300x81.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-400x108.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-600x162.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-768x208.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-800x217.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-1024x277.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-1200x325.png 1200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-1536x416.png 1536w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1.png 2992w\" sizes=\"(max-width: 2992px) 100vw, 2992px\" \/><\/p>\n<p><strong>Step 3.<\/strong> If the Service Issue in Rent Manager is assigned to a building with multiple units, it is required to assign the <strong>unit<\/strong> versus the property in order for it to sync to Latchel successfully.<img class=\"alignnone size-full wp-image-1591\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1.png\" alt=\"\" width=\"2992\" height=\"810\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-200x54.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-300x81.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-400x108.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-600x162.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-768x208.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-800x217.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-1024x277.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-1200x325.png 1200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1-1536x416.png 1536w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen_Shot_2020_06_25_at_11_41_56_AM-1.png 2992w\" sizes=\"(max-width: 2992px) 100vw, 2992px\" \/><\/p>\n<div class=\"fusion-alert alert custom alert-custom fusion-alert-left \" style=\"background-color:#e9e9ea;color:#2d3047;border-color:#2d3047;border-width:2px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-lg fa-info-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><div class=\"body conbody\">\n<p class=\"shortdesc\">If you are still experiencing issues, please reach out to <a href=\"mailto:success@latchel.com\">success@latchel.com<\/a> for further assistance.<\/p>\n<\/div><\/span><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Content Objective Content Missing Properties &amp; Residents in Latchel Missing&hellip;<\/p>\n","protected":false},"author":12,"featured_media":786,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[353],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Rent Manager Integration Troubleshooting | Latchel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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