{"id":1514,"date":"2020-06-02T07:57:12","date_gmt":"2020-06-02T14:57:12","guid":{"rendered":"https:\/\/latchel.ticksites.com\/wp2\/?p=1514"},"modified":"2020-11-06T15:43:46","modified_gmt":"2020-11-06T22:43:46","slug":"take-action-when-work-order-is-placed-on-hold","status":"publish","type":"post","link":"https:\/\/latchel.ticksites.com\/wp2\/take-action-when-work-order-is-placed-on-hold\/","title":{"rendered":"How to take action when a work order is placed on hold"},"content":{"rendered":"<div class=\"fusion-alert alert custom alert-custom fusion-alert-left \" style=\"background-color:#e9e9ea;color:#2d3047;border-color:#2d3047;border-width:2px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-lg fa-info-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><span style=\"font-weight: 400;\">A work order can be placed on hold for several reasons and can go in almost any direction once the next update is provided. Latchel provides the following options once you\u2019re ready to get the work order moving again.<\/span><\/span><\/div><\/div>\n<h1 id=\"id-(CustomerGuide)HowtoRemovePropertiesandAddProperties-Content\">Content<\/h1>\n<ul>\n<li><span class=\"toc-item-body\" data-outline=\"1\">Objective<\/span><\/li>\n<li><span class=\"toc-item-body\" data-outline=\"2\">Content<\/span>\n<ul>\n<li><span class=\"toc-item-body\" data-outline=\"2.2\">Step-by-Step Guide<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Step-by-Step Guide<\/h2>\n<p>From the Work Order page, click the <strong>Primary<\/strong> <strong>Take Action<\/strong> button. From here, you will be prompted to make the following selection:<\/p>\n<p><img class=\"alignnone size-full wp-image-1515\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen-Shot-2020-06-02-at-7.49.44-AM.png\" alt=\"\" width=\"1306\" height=\"620\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen-Shot-2020-06-02-at-7.49.44-AM-200x95.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen-Shot-2020-06-02-at-7.49.44-AM-300x142.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen-Shot-2020-06-02-at-7.49.44-AM-400x190.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen-Shot-2020-06-02-at-7.49.44-AM-600x285.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen-Shot-2020-06-02-at-7.49.44-AM-768x365.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen-Shot-2020-06-02-at-7.49.44-AM-800x380.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen-Shot-2020-06-02-at-7.49.44-AM-1024x486.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen-Shot-2020-06-02-at-7.49.44-AM-1200x570.png 1200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2020\/06\/Screen-Shot-2020-06-02-at-7.49.44-AM.png 1306w\" sizes=\"(max-width: 1306px) 100vw, 1306px\" \/><\/p>\n<ol>\n<li><strong>Cancel this Job:<\/strong> All work will cease for this request and the job will move to the canceled column<\/li>\n<li><strong>Mark this job as Completed:<\/strong> We will follow up with the Service Provider for their invoice through our platform as long as that feature is enabled.\n<ol>\n<li><em>For more information on this feature, visit this guide here: <a href=\"https:\/\/latchel.ticksites.com\/wp2\/blog\/how-to-disable-automatic-invoice-collection-from-preferred-service-providers\/\">https:\/\/latchel.ticksites.com\/wp2\/blog\/how-to-disable-automatic-invoice-collection-from-preferred-service-providers\/<\/a><\/em><\/li>\n<\/ol>\n<\/li>\n<li><strong>Put This Job on Hold:<\/strong> You can place the job into another more relevant status for what is required next.\n<ol>\n<li><em>For more information on this status, visit this guide here: <a href=\"https:\/\/latchel.ticksites.com\/wp2\/how-to-place-a-work-order-on-hold\/\">https:\/\/latchel.ticksites.com\/wp2\/how-to-place-a-work-order-on-hold\/<\/a><\/em><\/li>\n<\/ol>\n<\/li>\n<li><strong>Reschedule This Job:<\/strong> The job will be placed right back into the relevant scheduling flow and Latchel will continue coordinating the work order until resolution.<\/li>\n<li><strong>Set a New Confirmed Work Date:<\/strong> A specific work date will be set and a confirmation notice will be sent to the resident immediately.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Content Objective Content Step-by-Step Guide Step-by-Step Guide From the Work&hellip;<\/p>\n","protected":false},"author":12,"featured_media":786,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[353],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to take action when a work order is placed on hold | Latchel<\/title>\n<meta name=\"description\" content=\"How-to guide for customers using Latchel, a rental maintenance coordination service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/latchel.ticksites.com\/wp2\/take-action-when-work-order-is-placed-on-hold\/\" \/>\n<meta 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