{"id":1168,"date":"2020-01-22T10:25:00","date_gmt":"2020-01-22T17:25:00","guid":{"rendered":"https:\/\/latchel.ticksites.com\/wp2\/?p=1168"},"modified":"2020-01-22T10:25:00","modified_gmt":"2020-01-22T17:25:00","slug":"how-to-submit-a-work-order-on-the-latchel-dashboard","status":"publish","type":"post","link":"https:\/\/latchel.ticksites.com\/wp2\/how-to-submit-a-work-order-on-the-latchel-dashboard\/","title":{"rendered":"How to Submit a Work Order on the Latchel Dashboard"},"content":{"rendered":"<div class=\"fusion-alert alert custom alert-custom fusion-alert-left \" style=\"background-color:#e9e9ea;color:#2d3047;border-color:#2d3047;border-width:2px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-lg fa-info-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><p>As a property manager, you have the ability to submit work orders through your Latchel Dashboard when you are logged in.<\/p>\n<p><em>Note: We do recommend calling your maintenance hotline directly for any work orders that may be an emergency. However, you can still submit emergencies via the Latchel Dashboard if you choose.<\/em><\/p><\/span><\/div><\/div>\n<h1 id=\"id-(CustomerGuide)HowtoRemovePropertiesandAddProperties-Content\">Content<\/h1>\n<ul>\n<li><span class=\"toc-item-body\" data-outline=\"1\">Objective<\/span><\/li>\n<li><span class=\"toc-item-body\" data-outline=\"2\">Content<\/span>\n<ul>\n<li><span class=\"toc-item-body\" data-outline=\"2.2\">Step-by-Step Guide<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Step-by-Step Guide<\/h2>\n<p><strong>Step 1.<\/strong> Log in to <a href=\"https:\/\/stage.latchel.com\/login\">Latchel<\/a>.<\/p>\n<p><strong>Step 2.<\/strong> On the Maintenance screen, click <strong>+Submit Work Order<\/strong>.<\/p>\n<p><img class=\"alignnone wp-image-1169\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.13-PM.png\" alt=\"\" width=\"752\" height=\"341\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.13-PM-200x91.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.13-PM-300x136.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.13-PM-400x181.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.13-PM-600x272.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.13-PM-768x348.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.13-PM-800x363.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.13-PM-1024x464.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.13-PM-1200x544.png 1200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.13-PM.png 2038w\" sizes=\"(max-width: 752px) 100vw, 752px\" \/><\/p>\n<p><strong>Step 3.<\/strong> Fill out the requested information including:<\/p>\n<ul>\n<li>Job Title and Job Description.<\/li>\n<li>If you believe this is a potential emergency, toggle &#8220;<strong>Is this an emergency job?&#8221;<\/strong> to <strong>Yes<\/strong>.<\/li>\n<li>If you wish to prevent your residents from canceling the job, change &#8220;<strong>Is this a mandatory job?&#8221;<\/strong> to <strong>Yes<\/strong>.<\/li>\n<li>Enter the Skill and Sub-Category required for the job. <em>Click <a href=\"https:\/\/latchel.ticksites.com\/wp2\/blog\/how-to-navigate-preferred-vendor-profiles\/\">here<\/a> to to learn more about Skill Categories.<\/em><\/li>\n<li>Enter a budget limit for the job. This is what the vendor will see. Latchel will still respect your <a href=\"https:\/\/latchel.ticksites.com\/wp2\/blog\/how-to-update-budget-limits\/\">Hard Budget<\/a> limits.<\/li>\n<li>Click <strong>Next<\/strong>.<\/li>\n<\/ul>\n<p><img class=\"alignnone wp-image-1170\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.29-PM.png\" alt=\"\" width=\"651\" height=\"519\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.29-PM-177x142.png 177w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.29-PM-200x160.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.29-PM-300x239.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.29-PM-400x319.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.29-PM-600x479.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.29-PM-768x613.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.29-PM-800x638.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.29-PM-1024x817.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.29-PM-1200x958.png 1200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.29-PM.png 2060w\" sizes=\"(max-width: 651px) 100vw, 651px\" \/><\/p>\n<p><strong>Step 4.<\/strong> Search for the property in the <strong>Select a Property<\/strong> field, then click on it.\u00a0 If the property is not in Latchel, choose <strong>Create New Propert<\/strong>y and enter the appropriate details.<\/p>\n<p><em><div class=\"fusion-alert alert custom alert-custom fusion-alert-left \" style=\"background-color:#e9e9ea;color:#2d3047;border-color:#2d3047;border-width:2px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-lg fa-info-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><\/em><\/p>\n<p><em>Note: If you use the Latchel Plugin for Appfolio users or the RentManager Integration, you will not be able to create new properties in Latchel. <\/em><\/p>\n<p><em><\/span><\/div><\/div><\/em><\/p>\n<p><img class=\"alignnone wp-image-1171\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.38-PM.png\" alt=\"\" width=\"772\" height=\"287\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.38-PM-200x74.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.38-PM-300x112.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.38-PM-400x149.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.38-PM-600x223.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.38-PM-768x286.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.38-PM-800x298.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.38-PM-1024x381.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.38-PM-1200x447.png 1200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.38-PM.png 2588w\" sizes=\"(max-width: 772px) 100vw, 772px\" \/><\/p>\n<p><strong>Step 5<\/strong>. Indicate if the property is vacant, if the vendor has permission to enter, and any access instructions.\u00a0 Click <strong>Next<\/strong>.<\/p>\n<p><em><div class=\"fusion-alert alert custom alert-custom fusion-alert-left \" style=\"background-color:#e9e9ea;color:#2d3047;border-color:#2d3047;border-width:2px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-lg fa-info-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><\/em><\/p>\n<p><em>Note: If a property is vacant, permission to enter defaults to Yes. You are still required to enter access instructions. <\/em><\/p>\n<p><em><\/span><\/div><\/div><\/em><\/p>\n<p><img class=\"alignnone wp-image-1172\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.53-PM.png\" alt=\"\" width=\"775\" height=\"515\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.53-PM-200x133.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.53-PM-300x200.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.53-PM-400x266.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.53-PM-600x399.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.53-PM-768x511.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.53-PM-800x532.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.53-PM-1024x681.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.53-PM-1200x798.png 1200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.16.53-PM.png 2318w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/><\/p>\n<p><strong>Step 6.<\/strong> Use the <strong>Select a Resident Contact<\/strong> drop-down to choose the resident you wish to use as a contact for the work order.\u00a0 You can also click <strong>Create New Resident<\/strong> to add them.\u00a0 Click <strong>Next<\/strong>.<\/p>\n<p><em><div class=\"fusion-alert alert custom alert-custom fusion-alert-left \" style=\"background-color:#e9e9ea;color:#2d3047;border-color:#2d3047;border-width:2px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-lg fa-info-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><\/em><\/p>\n<p><em>Note: This step is skipped on vacant properties. <\/em><em>If you use the Latchel Plugin for Appfolio users or the RentManager Integration, you will not be able to create new Residents in Latchel. <\/em><\/p>\n<p><em><\/span><\/div><\/div><\/em><\/p>\n<p><img class=\"alignnone wp-image-1173\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.01-PM.png\" alt=\"\" width=\"802\" height=\"402\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.01-PM-200x101.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.01-PM-300x151.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.01-PM-400x201.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.01-PM-540x272.png 540w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.01-PM-600x302.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.01-PM-768x386.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.01-PM-800x402.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.01-PM-1024x515.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.01-PM-1200x603.png 1200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.01-PM.png 2332w\" sizes=\"(max-width: 802px) 100vw, 802px\" \/><\/p>\n<p><strong>Step 7.<\/strong> Enter any instructions you wish to give to the vendor about the job, then click <strong>Next<\/strong>.<br \/>\n<img class=\"alignnone wp-image-1174\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.23.29-PM.png\" alt=\"\" width=\"810\" height=\"361\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.23.29-PM-200x89.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.23.29-PM-300x134.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.23.29-PM-400x178.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.23.29-PM-600x267.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.23.29-PM-768x342.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.23.29-PM-800x356.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.23.29-PM-1024x456.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.23.29-PM-1200x534.png 1200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.23.29-PM.png 2390w\" sizes=\"(max-width: 810px) 100vw, 810px\" \/><\/p>\n<p><strong>Step 8.<\/strong> If you have any files to add, such as pictures, click <strong>Select File(s)<\/strong>.\u00a0 Next, click <strong>Submit Work Order<\/strong>.<\/p>\n<p><img class=\"alignnone wp-image-1175\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.07-PM.png\" alt=\"\" width=\"513\" height=\"239\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.07-PM-200x93.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.07-PM-300x140.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.07-PM-400x186.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.07-PM-600x279.png 600w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.07-PM-768x358.png 768w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.07-PM-800x373.png 800w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.07-PM-1024x477.png 1024w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/12\/Screen-Shot-2019-12-26-at-6.17.07-PM.png 1108w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Content Objective Content Step-by-Step Guide Step-by-Step Guide Step 1. Log&hellip;<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[353],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Submit a Work Order on the Latchel Dashboard | Latchel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/latchel.ticksites.com\/wp2\/how-to-submit-a-work-order-on-the-latchel-dashboard\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Submit a Work Order on the Latchel Dashboard | Latchel\" \/>\n<meta property=\"og:description\" content=\"Content Objective Content Step-by-Step Guide Step-by-Step Guide Step 1. 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