{"id":1014,"date":"2019-12-04T09:19:02","date_gmt":"2019-12-04T16:19:02","guid":{"rendered":"https:\/\/latchel.ticksites.com\/wp2\/?p=1014"},"modified":"2020-07-14T17:31:26","modified_gmt":"2020-07-15T00:31:26","slug":"how-to-update-your-escalation-contacts","status":"publish","type":"post","link":"https:\/\/latchel.ticksites.com\/wp2\/how-to-update-your-escalation-contacts\/","title":{"rendered":"How to Update Your Escalation Contacts"},"content":{"rendered":"
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As a Property Manager, you can add a prioritized list of contacts that you want to be called in the event that an emergency request needs to be escalated. We will call each person 3 times and leave a voicemail before sending a final email.<\/span><\/p>\n

There are 4 cases when Latchel may escalate emergency issues to you:<\/p>\n

1. Over Budget Limit<\/strong>
\nIf an emergency work order goes over-budget then the Latchel emergency team will contact you for approval. You will receive fewer escalations with a higher emergency budget limit. We recommend a $1000 emergency budget limit, but many customers also choose a $500 emergency budget limit even though it results in more calls.<\/p>\n

2. Catastrophic Damage<\/strong>
\nWorst case scenario, the property suffers catastrophic damage. For example, a fire burns down part of the home or a car drives through a wall. This type of catastrophic structural damage will result in Latchel immediately escalating to you.<\/p>\n

3. No Service Providers Available<\/strong>
\nWe may run out of service providers to contact if you only use preferred vendors and have not enabled Latchel sourced service providers (LCN or Latchel Contractor Network). Our team may call every preferred vendor 3 times and leave a voicemail, but not hear back. In these cases, we begin your escalation path.<\/p>\n

4. Property Verification and Approval<\/strong>
\nWe may receive a request from a resident claiming you are their property manager, however, the property they live at is not added to your account. Our team will call you to receive approval before adding the property to your account.<\/p>\n

In the event that we can\u2019t get in touch with any of your escalation contacts, we\u2019ll send a final email to your escalation email list. We will provide all the details relevant to the work order, provide an avenue for you to contact our emergency team, and close the work order in our system until we hear back from you (This is the worst-case scenario)<\/em>.\u00a0<\/span><\/p><\/span><\/div><\/div>\n

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