{"id":52,"date":"2019-07-09T12:44:55","date_gmt":"2019-07-09T19:44:55","guid":{"rendered":"http:\/\/latcheldev.wpengine.com\/?page_id=52"},"modified":"2020-10-23T15:19:13","modified_gmt":"2020-10-23T22:19:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/latchel.ticksites.com\/wp2\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:40px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">.fusion-accordian  #accordion-52-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-52-1 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-52-1 .panel-title a{font-size:24px;}.fusion-accordian  #accordion-52-1 .fa-fusion-box { background-color: #247ba0;border-color: #247ba0;}.fusion-accordian  #accordion-52-1 .panel-title a:hover, #accordion-52-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #636483;}.fusion-accordian  #accordion-52-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-52-1 .panel-title a:hover .fa-fusion-box { background-color: #636483!important;border-color: #636483!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-52-1\" role=\"tablist\"><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"26a44c8808543b2ec\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#26a44c8808543b2ec\" href=\"#26a44c8808543b2ec\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What qualifies as an <strong>emergency<\/strong> issue?<\/span><\/a><\/h4><\/div><div id=\"26a44c8808543b2ec\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>As a rule of thumb, anything that can cause property damage or is a tenant habitability issue. We\u2019ve set our emergency protocols to meet legal requirements in all 50 states. See our specific emergency criteria below.<\/p>\n<ul>\n<li>Leaks that can cause property damage. This includes roofing leaks, lawn\/sprinkler leaks, toilet leaks and overflows, sink leaks, and HVAC leaks.<img class=\"alignright size-full wp-image-619\" src=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/07\/noun_HouseWaterLeaking_1918427.png\" alt=\"\" width=\"500\" height=\"500\" srcset=\"https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/07\/noun_HouseWaterLeaking_1918427-66x66.png 66w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/07\/noun_HouseWaterLeaking_1918427-150x150.png 150w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/07\/noun_HouseWaterLeaking_1918427-200x200.png 200w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/07\/noun_HouseWaterLeaking_1918427-300x300.png 300w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/07\/noun_HouseWaterLeaking_1918427-400x400.png 400w, https:\/\/latchel.ticksites.com\/wp2\/wp-content\/uploads\/2019\/07\/noun_HouseWaterLeaking_1918427.png 500w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/li>\n<li>No functioning toilets in the house.<\/li>\n<li>Sewage backups or sewage on premises.<\/li>\n<li>Water issues like no water, dirty water, or no hot water.<\/li>\n<li>No heat in cold weather (under 45F; 55F if young children, elderly, or sick people are present)<\/li>\n<li>No AC in hot weather (over 95F; 85F if young children, elderly, or sick people are present.)<\/li>\n<li>Security and safety issues (broken windows, broken\/open doors).<\/li>\n<li>Cars blocked in by broken community gates.<\/li>\n<li>Electrical outages (not caused by the power company) and loss of power to medical equipment.<\/li>\n<li>Life threatening emergencies like gas leaks, carbon monoxide leaks, and fires are directed to 911.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"e860a6b25b9e3e2c2\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#e860a6b25b9e3e2c2\" href=\"#e860a6b25b9e3e2c2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do you control costs and protect budget limits?<\/span><\/a><\/h4><\/div><div id=\"e860a6b25b9e3e2c2\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">You choose your budget limits and we enforce them. If any work will be over budget, we escalate to you (or someone else that you designate) to get approval.<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"42c5e2438d503e966\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#42c5e2438d503e966\" href=\"#42c5e2438d503e966\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Who will be troubleshooting and dispatching my maintenance calls?<\/span><\/a><\/h4><\/div><div id=\"42c5e2438d503e966\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">An experienced property manager or contractor troubleshoots and dispatches your work. Everyone on our troubleshooting team has at least 2 years experience in property management and maintenance. Many of our employees come from a general contracting background. We understand maintenance and we know a good priced contractor from a bad one.<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"33ca5956630881086\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#33ca5956630881086\" href=\"#33ca5956630881086\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What happens when my tenant calls in?<\/span><\/a><\/h4><\/div><div id=\"33ca5956630881086\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Get a full deep dive on our process <a href=\"\/emergency\">here<\/a>.<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"2eb0fcdee686cd9f7\" role=\"tab\" data-toggle=\"collapse\" data-target=\"#2eb0fcdee686cd9f7\" href=\"#2eb0fcdee686cd9f7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I see a demonstration?<\/span><\/a><\/h4><\/div><div id=\"2eb0fcdee686cd9f7\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Get a live demo, right now, by going <a href=\"\/demo\">here<\/a>. You can also see all of our real-time email updates <a href=\"\/demo\">here<\/a>.<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ebecee;background-position: center center;background-repeat: no-repeat;padding-top:60px;padding-right:0px;padding-bottom:40px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-bottom:31px;\"><h2 class=\"title-heading-center\" style=\"margin:0;\">Schedule a Live Demo<\/h2><\/div><!-- Start of Meetings Embed Script -->\n    <div class=\"meetings-iframe-container\" data-src=\"https:\/\/meetings.hubspot.com\/catrina4\/24-7-home-assistant-intro-call?embed=true\"><\/div>\n    <script type=\"text\/javascript\" src=\"https:\/\/static.hsappstatic.net\/MeetingsEmbed\/ex\/MeetingsEmbedCode.js\"><\/script>\n  <!-- End of Meetings Embed Script --><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | Latchel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/latchel.ticksites.com\/wp2\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Latchel\" \/>\n<meta property=\"og:url\" content=\"https:\/\/latchel.ticksites.com\/wp2\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Latchel\" \/>\n<meta property=\"article:publisher\" 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