Latchel’s 24/7 Home Assistant
Save Time
Reduce time spent on maintenance by an average of 80%.
Increase Profits
Increase annual profits by over $18k per year for every 100 units.
Improve Tenant Happiness
4.7 out of 5 Stars
across all tenant reviews.
Create New Revenues
Tenant pays a small monthly amount for the concierge service or they can opt-out and pay nothing.
You get $4/month per unit in new revenues for units that opt-in.
Latchel handles all maintenance coordination according to your rules. We even handle maintenance for units that opt-out, saving you maximum time.
What Tenants Get When They Opt-In:
24/7 On Demand Home Service
- Less than 4 second hold times
- Instant responses to SMS replies.
- Appointment reminders, work order follow ups, and feedback responses.
Tenant Caused Damage Reimbursements
- Latchel reimburses tenants for some of the most common tenant caused damages.
Zero Trip Charges or Cancellation Fees
- As long as the resident cancels a maintenance appointment, Latchel guarantees that they wont’ be charged a fee.
How Does it Work?
Latchel’s support network ensures the right response is given to a tenant’s issue through every stage of the process. From when the tenant first reaches out to troubleshooting the issue for emergencies to fully resolving the issue over the phone or through dispatching vetted contractors.
You receive a realtime email notification letting you know that we received a request.
We notify you if we fix the issue on the phone.
We tell you which contractor goes out and when they will arrive at the property.
We work with your preferred providers.
We work with the existing network of vendors and technicians that you know and love.
Software to create transparency.
Our software tracks maintenance in real time. You get an online portal and automatic email notifications throughout the process. Always know the status of a maintenance request.
