As a Property Manager, you can manage default access instructions. If you have lockbox codes or master key instructions for Service Providers, you should configure each property with default access instructions. These instructions will automatically appear on Work Orders sent to Service Providers.

This is especially useful when we get permission to enter from residents because it simplifies scheduling and does not require the resident to be on site for the Service Provider to perform work.

Content

  • Objective
  • Content
    • Video Overview
    • Step-by-Step Guide
    • How to Configure Default Access Instructions at the Company Level
    • How to Configure a Portfolio with Default Access Instructions
    • How to Configure a Property with Default Access Instructions

Video Overview

Step-by-Step Guide

How to add Default Access Instructions at the Company Level

Please note: The Default Access Instructions set at the Company Level will automatically apply to all portfolios and properties on the account. To learn more about configuration inheritance and how to override company level configurations, click here.

Step 1. Click the dropdown menu on the far right-hand side of your portal and click Account Settings

 

Step 2. Under the Details tab, scroll down to the Maint. Communication Settings section. From here, you will see an editable field under Default Access Instructions. Type the instructions for the Service Provider and click Save

 

How to Configure a Portfolio with Default Access Instructions

Please note: The Default Access Instructions set at the Portfolio Level will automatically be applied to all properties within that portfolio. To learn more about configuration inheritance and how a single property can override Portfolio & Company level configurations, click here.

Step 1. Click the Portfolio tab at the top of your portal

Step 2. Next, click on the name of Portfolio

Step 3. Under the Details tab, scroll down to the Maint. Communication Settings section. From here, you will see an editable field under Default Access Instructions. Type the instructions for the Service Provider and click Save

Step 4. Ensure the “This portfolio has no access instructions” toggle is OFF. If this toggle is OFF, it should appear grey and positioned to the left.

 

How to Configure Default Access Instructions at the Property Level

Step 1. Log into the Latchel Portal

Step 2. Click the Properties tab at the top of your portal

Step 3. Search for the property and click on the address

Step 4. Under the Details tab, scroll down to the Maint. Communication Settings section. From here, you will see the property inherited the Access Instructions from the Portfolio level. To override this, click override and then select then type the property’s Access Instructions and then click Save.

Step 6. Ensure the “This property has no access instructions” toggle is OFF. If this toggle is OFF, it should appear grey and positioned to the left.