Maintenance Coordination

at Zero Cost

Latchel’s 24/7 Home Assistant delivers concierge experience for
residents that handles calls and maintenance coordination.
Even better than zero cost, we create new revenue for you.

Learn More

LATCHEL’S MISSION:

To help property managers increase revenues and create scaleable operations.

  • Increase Revenues

  • Save Time on Maintenance

  • Improve Online Reputation

Increase Revenues

Property Managers working with Latchel increase revenue by $4/door/month.

  • Latchel packages our top-tier 24/7/365 maintenance coordination services with a high quality resident concierge.

  • Zero cost to you even when units opt-out of the service.

Learn More

 

Improve Online Reputation

Along with an average 4.7 out of 5 star tenant rating, Latchel sees a 90% opt-in rate because residents love what they get:

  • 24/7/365 access to concierge level service in 60 seconds or less.

  • $50 reimbursement on tenant caused damages.

  • Proactive support for maintenance.

Save Time On Maintenance

Teams who use Latchel have reduced time spent on maintenance calls by 80%.

  • Latchel handles all maintenance calls 24/7/365, including emergencies.

  • Remote video troubleshooting that de-escalates or fixes 30% of requests to avoid unnecessary dispatching.

  • Easy to use online portal.

Learn More

How Does it Work?

Latchel’s support network ensures the right response is given to a tenant’s issue through every stage of the process. From when the tenant first reaches out to troubleshooting the issue for emergencies to fully resolving the issue over the phone or through dispatching vetted contractors.

1. We receive your tenant request

Your tenant calls or texts us at the dedicated line we provide to you.

You receive a realtime email notification letting you know that we received a request.

2. Screen for Emergencies

We catch emergencies with 100% accuracy by pairing our experienced team with powerful software.

3. Deep Dive Troubleshooting

Our in-house team of maintenance experts troubleshoots with the tenant over the phone. We prevent an unnecessary dispatch of a contractor.

We notify you if we fix the issue on the phone.

4. Dispatch a Contractor

We dispatch a contractor if we can’t troubleshoot the issue. We can dispatch your favorite contractors or a Latchel contractor.

We tell you which contractor goes out and when they will arrive at the property.

5. Follow-up to Resolve

We follow up at the end of the contractor’s appointment to make sure everything got fixed. We follow up with both the tenant and the contractor.

We notify you when the job is finished

Learn More About Our Process

Meet With Our Team To Learn More: